Welcome to Gold Springs Dubai ! We are delighted to serve you with our wide range of products. Please review our shipping policy to understand how we handle orders and deliveries:
1. Shipping Zones
– We currently offer shipping within Dubai only. We do not ship internationally at this time.
2. Delivery Timeframe:
– Orders are typically processed and dispatched within 24 hours from the date of order confirmation.
– Delivery times may vary depending on your location within Dubai. You will receive an estimated delivery date along with your order confirmation.
3. Shipping Charges:
– Shipping charges will be calculated based on the total weight of your order and your delivery location within Dubai.
– Free shipping may be available for orders above a certain threshold. Please check our website or promotional offers for more information.
– In case of return requests, please note that shipping/delivery fees are non refundable.
4. Delivery Partners:
– We work with reputable delivery partners to ensure the timely and secure delivery of your orders.
– You will receive tracking information once your order has been dispatched, allowing you to monitor the status of your delivery.
5. Delivery Attempts:
– Our delivery partners will make multiple attempts to deliver your order to the provided shipping address. A dispatch sms shall be sent in advance of delivery to the registered mobile number.
– If you are unavailable to receive the delivery, a notification will be left, and you may be contacted to arrange for an alternative delivery time or location.
6. Damaged or Missing Items:
– In the unlikely event that your order arrives damaged or with missing items, please contact our customer service team within 12 hours from time of delivery. .
– We will work swiftly to resolve the issue and ensure that you receive a satisfactory outcome.
7. Order Tracking:
– You can track the status of your order by logging into your account on our website or by using the tracking information provided via email.
9. Contact Us:
– If you have any questions regarding our shipping policy or need assistance with your order, please don’t hesitate to contact our customer service team.
Please note that our shipping policy is subject to change without prior notice. We appreciate your understanding and cooperation in adhering to these guidelines. Thank you for choosing Gold Springs Dubai for your shopping needs.